Flowers - cosmos

Need to Know's...

Prop Hire FAQ’s 

Found some items you’d like to hire? Here’s what you need to know…

 

How do I book?

We require a non-refundable 20% booking fee to confirm any order. Full payment should be received 1 week before the event, preferably by BACS. We cannot deliver without receipt of full payment

What happens if I need to cancel my order?

If you have to cancel and the full balance has been paid we will retain the initial 20% non-refundable deposit, and the remaining amount will be re-paid to you as soon as possible. However if cancellation is within 1 month of the event date, the full amount will be retained.

Can I change my order?

Yes, you are welcome to change your order as many times as you wish. However reductions to your order can only be honoured up until 3 weeks before the event date. If you reduce your order less than 3 weeks before the event date, the full amount will be retained.

What is a ‘damage deposit?

In addition to the hire cost you will be asked to pay a damage deposit, this is usually worked out as roughly half of the overall hire cost. However antique, unique or rare items may require a higher deposit. Your damage deposit will be refunded (by bank transfer) once all items are returned and have been checked for damage/loss. Please allow up to 10 days for return of your damage deposit.

What are your terms and conditions of hire?

You will be emailed a full list of our terms and conditions when we send you your first quote. On delivery/pick up of your hireables you will be asked to sign a copy of them to show you are in agreement and happy to abide by them. If you would like to see a copy of our T&C’s don’t hesitate to email me .

What happens if any of the items I hire from The Toast are lost/stolen/damaged/broken while in my care?

The week before your event you’ll be sent a final inventory of all the items you are hiring, this will include all replacement costs for each item. You will be asked to sign a copy of this document when we deliver your order/you pick it up to confirm you agree to all our terms of hire and will pay for damage and loss of items after the event at the prices stated on the inventory

  • In the event that any items hired from The Toast are lost, damaged or stolen while in your care the replacement cost will be deducted from your damage deposit
  • You will be given 5 days to find and return any missing items. However, if the missing item is required for a wedding/event within those 5 days the replacement cost will be deducted immediately 
  • If damaged/lost/stolen items add up to a total greater than the deposit paid you will be invoiced the remaining amount and asked to pay the outstanding balance no later than 7 days later
  • Any damaged while in your care will need to be assessed in order to establish repair costs. Your damage deposit will be kept during this time

How are delivery charges worked out?

Our delivery and collection charges are worked out based on mileage to your venue from our base here in Patching. For a delivery quote please include your venue address when enquiring

What’s an Inventory?

On the day of delivery you will be given an inventory of everything hired from The Toast, this will be a detailed list that includes all components relating to the hired items you have ordered (e.g. Boules game – 8 silver balls, 1 wooden jack, ‘Boules’ sign post, 1 laminated set of instructions) this will help you to know exactly what has been delivered to you and what you will need to returned. On delivery you will be asked to check the inventory and sign it to say you agree with our terms and conditions of hire.

Can I pick up my items myself?

Yes, absolutely! There is no cost involved should you wish to collect and drop back your items to and from our base here in Patching yourself. We are happy to arrange pick up/drop off time convenient to you

How long can I hire my items for?

Our hire period is usually 72 hours. However we are happy to arrange a longer hire period on request

When will you deliver and/or set up my items?

We aim to deliver your items the day before your event, especially if you require games or props to be set up. We then collect the items the day after your event at timings agreed before the event. If your venue has particular stipulations as to when you are allowed in/ have to vacate the venue please let us know at time of booking

Is there a minimum spend?

Our minimum spend is £50.00 should you require delivery. However if you are collecting and dropping items back to us yourself the minimum spend does not apply

A note about packaging…

We ask that items are returned/ready for collection in the same packaging they were delivered/picked up in. Vases and drink dispensers should have flowers/drinks etc removed and have been rinsed out otherwise charges may apply 

We accept no responsibility for injury caused to any person during the hire period. All items hired  are the responsibility of the hirer until they are returned.

 

Many thanks,
Nikki at The Toast